Overview: ITIL v4 is designed to help organizations and IT professionals adopt best practices for delivering high-quality IT services aligned with business objectives. It provides a flexible framework adaptable to various business environments and continually evolves to meet modern challenges in IT service management.

Key Features:

  • Service-Oriented Approach: Focuses on delivering IT services that align with business objectives.
  • Continuous Improvement: Emphasizes continual service improvement to meet evolving business needs.

Key Principles:

ITIL v4 introduces several key principles that underpin its framework:

  1. Focus on Value: Services should deliver value to the business and its customers.
  2. Start Where You Are: Emphasizes assessing current capabilities and starting improvements from existing situations.
  3. Progress Iteratively with Feedback: Iterative improvement cycles with constant feedback loops.
  4. Collaborate and Promote Visibility: Encourages collaboration between teams and stakeholders.
  5. Think and Work Holistically: Taking a holistic approach rather than focusing on isolated parts of a system or service.

ITIL v4 Practices:

ITIL v4 introduces four dimensions of service management (organizations and people, information and technology, partners and suppliers, value streams and processes) and the ITIL Service Value System (SVS). The SVS incorporates various practices:

  1. Service Value Chain (SVC):
    • Describes the activities required to deliver valuable services.
    • Comprises several stages (Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support).
  2. ITIL Practices:
    • Service Desk Management: Handling service requests and incidents.
    • Change Control: Managing changes in the IT environment.
    • Incident Management: Addressing and resolving incidents quickly.
    • Problem Management: Identifying and addressing the root cause of incidents.
    • Service Level Management: Ensuring services meet agreed-upon levels.
    • Continual Improvement: Continuously enhancing services and processes.

Certification Levels:

  • ITIL Foundation: Entry-level certification covering fundamental concepts and terminology.
  • ITIL Managing Professional (MP): For IT practitioners focusing on technology and digital teams.
  • ITIL Strategic Leader (SL): For those responsible for “digital strategies” and leading IT teams.
  • ITIL Master: Highest level, demonstrating practical application and understanding of ITIL concepts.


  • Improved Service Quality: Enhances the quality and efficiency of IT services.
  • Aligned with Business Objectives: Ensures IT services align with organizational goals.
  • Common Language and Framework: Provides a common language and framework for ITSM practices.

Who Should Attend:

  • IT Professionals
  • Security Officers
  • Network Administrators
  • Auditors
  • Security Enthusiasts

Duration: 3 days

Location: Onsite and Online

Why Choose Saintynet:

  • Proven track record in delivering high-quality cybersecurity training.

Secure Your Future in Cybersecurity: Don’t miss this opportunity to elevate your career and contribute to the cybersecurity landscape. Join Saintynet’s ITIL v4 training and become a Certified.

Enroll Now:

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